Terms of Service

1. Who we are

ModularBots (the "Service") is operated by [Legal name], [Legal form], [Street and number], [Postal code and city], [Country] ("we", "us"). You can reach us at [email protected]. Further details are in our Legal Notice.

These Terms of Service ("Terms") govern your use of the Service, including the website, dashboard, flow editor, marketplace and API. By creating an account or using the Service, you agree to these Terms. Our Privacy Policy explains how we handle personal data.

2. The Service

ModularBots is a hosted platform for building Discord automations. You connect your own Discord bot by providing its bot token, build flows on a visual canvas, on your own or with an AI assistant, and we run those flows on our servers so your bot can act in the Discord servers it has joined. Depending on your plan, the Service includes:

• flows that read and send messages, moderate, manage roles, send direct messages and play audio in voice channels
• AI features that build and edit flows, answer questions about your data, and generate text and images while flows run
• Image Studio templates that are rendered to images and can be served from public URLs
• databases, a key-value dictionary and knowledge bases with semantic search
• a marketplace for sharing and installing flows
• integrations such as RestoreCord, API triggers and HTTP request nodes

We develop the Service continuously and may add, change or remove features. We will not materially reduce the core features of a paid plan during a billing period you have already paid for.

3. Eligibility

You must be at least 16 years old to use the Service. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" then includes that organisation.

You must comply with Discord's Terms of Service, Community Guidelines, Developer Terms of Service and Developer Policy, and with the terms of any other platform your flows interact with. You may not use the Service for a bot or account that Discord has banned.

4. Your account and bot tokens

You sign in with your Discord account or with a one-time link sent to your email address. Anyone who controls that Discord account or inbox can access your ModularBots account, so keep them secure. You are responsible for all activity under your account.

When you add a bot, you give us its bot token so the Service can act as that bot. You confirm that you own the bot or are authorised to operate it, and that you have permission to run it in every server it has joined. Only use bot tokens from the Discord Developer Portal. Keep your token secret and reset it in the Discord Developer Portal if you think it has been exposed.

Everything your flows do through your bot is done on your behalf. Discord and server members will see these actions as coming from your bot, and you are responsible for them.

To resolve support requests, fix errors or investigate abuse, authorised members of our team can view and act in your account as you would see it.

5. Acceptable use

You must not use the Service, or let your bots or flows be used, to:

• send spam, unsolicited advertising, or mass or unsolicited direct messages
• organise or carry out raids, nukes or other attacks on Discord servers, or help anyone evade bans
• run self-bots, automate user accounts, or use user tokens instead of bot tokens
• scrape, harvest or collect Discord users' data beyond what your server's features genuinely need, or build profiles of users across servers
• pull members into servers or add them to servers without their informed consent, including through member backup and restore tools
• harass, threaten, dox or discriminate against anyone, or encourage violence or self-harm
• create, store or share illegal content, including child sexual abuse material, terrorist content, or content that violates someone's privacy
• infringe intellectual property rights, including playing, streaming or sharing audio or other media you do not have the rights to
• impersonate other people, Discord or us, or mislead people about who operates a bot
• distribute malware, phishing links or scams, or run gambling or financial schemes that break applicable law
• get around plan limits, rate limits, usage allowances or security measures, including by creating several free accounts
• probe, attack, overload or reverse engineer the Service, or access other users' data
• use AI features to generate illegal or deceptive content or content that breaks the policies of the AI model providers

We may investigate suspected violations and take proportionate action, as described under Suspension and termination.

6. AI features

The Service uses AI models from third-party providers to build and edit flows, answer questions about your data, review marketplace submissions, and generate text, images and search embeddings when your flows run. AI output is generated automatically and can be wrong, incomplete, outdated or inappropriate. Review flows the AI builds or changes before you publish them, and check important answers.

You are responsible for the prompts you send and for what your bots do with AI output, including messages they post in Discord. Do not set up bots that pass off AI-generated content as human-written in a misleading way. Where the law requires it, for example for realistic AI-generated images or for bots that chat with people, make clear that the content is AI-generated or that people are talking to a bot.

Only send personal or confidential information to AI features when it is necessary. AI usage counts against your plan's allowance, and we may change the models we use.

7. Your content

Your content is everything you create or upload in the Service, such as flows, prompts, templates, images, files, database and knowledge base contents and messages. You keep all rights to your content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, render and display your content only as far as needed to provide and secure the Service for you, including passing it to the service providers listed in our Privacy Policy. This licence ends when your content is deleted, except for copies we must keep by law.

You are responsible for your content and confirm that you have the rights needed to use it. Content you make available through public links, such as embeddable image URLs, can be seen by anyone who has the link.

We do not monitor content in general, but we may review, restrict or remove content that we reasonably believe breaks these Terms or the law.

8. Marketplace

You can publish flows to the marketplace so other users can install them. When you publish a flow, you:

• confirm that you have all rights needed to share it and that it complies with these Terms
• make sure it contains no secrets or personal data, such as API keys, passwords, webhook URLs or user IDs; variable values are not published, but text you put inside nodes is
• grant every user who installs it a non-exclusive, worldwide, royalty-free licence to use, copy and modify it within the Service, which continues for copies already installed after you remove the listing

Every submitted version is screened by an automated AI review before it is published; unclear cases go to a person on our team. We may reject, hide or remove listings, for example if they break these Terms, appear unsafe or are of low quality.

Marketplace flows come from their publishers, not from us. Review a flow before you turn it on.

9. Reporting illegal content

If you believe content on the Service, such as a marketplace listing or a public image, is illegal or breaks these Terms, report it to [email protected]. Please include where the content is (for example its URL), why you think it is illegal, your name and email address (not required for reports of child sexual abuse material), and a statement that your report is accurate and made in good faith.

We review reports promptly and carefully. If we remove or restrict your content or account, we tell you why, unless the law prevents it, and you can contest the decision by replying to our message. We will then review the decision again and tell you the outcome.

[email protected] is also our single point of contact for authorities, the European Commission and users under the EU Digital Services Act. You can contact us in English.

10. Third-party services

The Service connects to services we do not operate, including Discord, YouTube and other audio sources, RestoreCord, AI model providers, and any website or API you call through HTTP request nodes or API triggers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for their availability, for changes to their APIs or policies, or for actions they take against you or your bot, such as rate limits or bans.

If you connect RestoreCord, you decide which actions your flows take there, and you are responsible for having the consent and legal basis needed to back up, restore or pull members. Audio playback retrieves media from the sources you choose; you must have the rights to play that media in your server.

11. Plans, billing and cancellation

Plans. We offer a free plan and paid plans, currently Plus and Pro, billed monthly or yearly. The features, limits and prices of each plan are shown on our pricing page and at checkout. Applicable VAT and other taxes are calculated at checkout based on your billing details and shown before you pay.

Seller and payment. Paid plans are sold to you through Link, operated by Stripe, which acts as reseller and merchant of record for the purchase. Link takes your payment, calculates and collects VAT and other taxes, issues your receipts and invoices, and answers questions about payments and charges at support.link.com. Link's own terms, shown at checkout, govern the purchase transaction; these Terms govern your use of the Service. When you subscribe, you authorise Link to charge your payment method at the start of each billing period. Charges appear on your statement as "LINK.COM*" followed by our name. If a payment fails and is not resolved, your account moves to the free plan.

Automatic renewal. Paid plans renew automatically for another period of the same length, one month or one year, unless you cancel before the current period ends.

Cancellation. You can cancel at any time in Settings through the Stripe customer portal, or in your Link account at link.com. Cancellation takes effect at the end of the current billing period: you keep your paid features until then, and your account then moves to the free plan. We do not refund unused parts of a billing period, except where the law requires it, you validly withdraw from the contract (see Right of withdrawal), or Link grants a refund under its own policies.

Upgrades and downgrades. Upgrades take effect immediately, and you pay a prorated amount for the rest of the current period, which is shown before you confirm. Downgrades take effect at the end of the current period. A downgrade never deletes your resources, but bots and active flows above the new plan's limits stop running until your usage fits.

Yearly plans and price lock. Yearly plans cost less than twelve months of monthly billing. As long as your yearly subscription keeps renewing on the same plan without interruption, its price will not increase at renewal.

Price changes. We may change the price of monthly plans for future billing periods. We will tell you by email at least 30 days before the new price applies, and you can cancel before then. A price change never affects a period you have already paid for.

12. Right of withdrawal

If you are a consumer, meaning you subscribe mainly for purposes outside your trade, business, craft or profession, you have the right to withdraw from a paid subscription within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded, which is the day you complete checkout.

To withdraw, tell us ([Legal name], [Street and number], [Postal code and city], [Country], [email protected]) or Link support (support.link.com) of your decision with a clear statement, for example by email. You can use the model withdrawal form below, but you do not have to. You meet the deadline if you send your notice before the withdrawal period ends.

Effects of withdrawal. If you withdraw, all payments you made for that contract are refunded through Link without undue delay and no later than 14 days after your notice is received. The refund goes to the same payment method you used, unless we expressly agree otherwise, and you will not be charged any fees for the refund. If you asked us to start the service during the withdrawal period, you must pay an amount proportional to what we provided until you told us of your withdrawal, compared with the full scope of the contract.

Starting immediately. Paid features are unlocked as soon as checkout is complete. At checkout you therefore expressly request that we start providing the service before the withdrawal period ends, and you acknowledge that you lose your right of withdrawal once we have fully performed the contract. Until then, you can still withdraw, subject to the proportional payment described above.

Model withdrawal form. Complete and return this form only if you want to withdraw from the contract:

• To: [Legal name], [Street and number], [Postal code and city], [Country], [email protected]
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: ModularBots subscription (plan and billing interval)
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Email address of the ModularBots account:
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

13. Plan limits and fair use

Each plan has limits, for example on the number of bots, active flows, database entries, daily database operations, knowledge bases and AI usage. Limits are shown on the pricing page, and AI usage is shown in Settings as a percentage of your allowance. When you reach a limit, the related feature pauses until the limit resets or you upgrade.

The Service is a shared platform. Even within your limits, do not use it in a way that puts an unreasonable load on our systems or on third-party providers, for example with extremely frequent triggers, very large media processing or bulk AI requests unrelated to your bots. If your usage threatens the stability of the Service, we may throttle or pause the affected flows and will contact you where possible.

14. Suspension and termination

You can stop using the Service at any time. Cancel any paid subscription first, then ask us to delete your account by emailing [email protected].

We may suspend or restrict your account, bots, flows or listings, temporarily or permanently, if you seriously or repeatedly break these Terms, if your use creates a security risk or legal liability for us or others, if the law or an authority requires it, or if Discord or another provider requires it. Where reasonable, we warn you first and give you a chance to fix the problem. We tell you the reasons for our decision, and you can contest it by replying to our message.

We may end a free account with 30 days' notice, and a paid subscription with 30 days' notice to the end of a billing period. Either party may end the contract without notice for good cause. If we end a paid subscription without you being at fault, we refund the prepaid amount for the remaining period.

When the contract ends, your access ends and we delete your data as described in our Privacy Policy. Save anything you want to keep before then.

15. Availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted availability or any particular uptime, and we do not offer a service level agreement. Maintenance, updates, security incidents and outages at Discord, AI providers or other third parties can interrupt the Service or delay flow runs. Flows can occasionally run late or not run at all. Do not rely on the Service for safety-critical purposes.

16. Warranty and liability

Statutory rights. If you are a consumer, the statutory rights for defects in digital services apply. Nothing in these Terms limits those rights.

Unlimited liability. We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, under mandatory product liability law, where we have given a guarantee, and in any other case where the law does not allow liability to be limited.

Slight negligence. If we breach an essential obligation through slight negligence, our liability is limited to the damage that was typical and foreseeable when the contract was concluded. Essential obligations are those whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely, such as providing the Service substantially as described. Otherwise, we are not liable for slight negligence.

Scope. These limits also apply to the personal liability of our employees, representatives and subcontractors. We are not responsible for what your bots do, for AI output you choose to use, for marketplace flows from other users or for third-party services, except where we are liable under the rules above.

17. Indemnity for business users

If you use the Service as a business, you indemnify us against third-party claims, including reasonable legal costs, that arise from your content, your bots and flows, or your breach of these Terms or the law, as far as you are responsible for the cause. We will tell you about any such claim promptly and let you take part in the defence. This section does not apply to consumers.

18. Changes to these Terms

We may change these Terms for valid reasons, for example because of new laws or court decisions, new features, or changes to services we rely on. We will tell you about changes by email or in the dashboard at least 30 days before they take effect, explain what changes, and remind you of your right to object.

If you do not object before the changes take effect, the new Terms apply from that date. If you object, the current Terms continue to apply, and both you and we may end the contract from the date the changes would have taken effect. Changes to the price or the main features of your plan need your consent, except as described under Price changes. Changes that only benefit you or that the law requires can take effect sooner.

19. Governing law and disputes

These Terms are governed by the laws of [Governing law country], excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer and live in another country, you keep the protection of the mandatory consumer laws of your country of residence, and you can bring claims in the courts where you live.

If you are a merchant, a public-law entity, or have no general place of jurisdiction in the EU, the courts at our registered office have exclusive jurisdiction.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

If any provision of these Terms is invalid, the rest of the Terms remain in effect.

20. Contact

Questions about these Terms? Email [email protected] or write to [Legal name], [Street and number], [Postal code and city], [Country].